1. How can I return purchased items to The Style Basket?
Before returning any items to us, please read and follow the instructions below. Please make sure that you understand our return policy and that you meet all the criteria. The first step is to contact our After Sales Service here. Please provide us with the following information:
a. The original order number
b. The reason for the exchange
c. Photographs clearly showing the problem with the item
d. Whether you want the item replaced or a refund.
Please note that we are unable to process any returned items which have been sent back without our prior agreement.
2. Under which circumstances would an item be able to be exchanged or returned?
At The Style Basket, we pride ourselves in the quality and fit of our clothes. All the Women’s Clothing that we sell are designated as OSRM (Other Special Regulated Materials) and, once sold, cannot be returned or exchanged in cases other than quality issues or mis-shipment.
Should you find any item to be materially defective, the item must be returned to us in the same condition as it was sent within 30 calendar days after receiving the garment – it must be unwashed, unworn and with all the original tags affixed. Although we carefully check all merchandise for visible defects and damage prior to shipment, it is the buyer’s responsibility to check the product upon its arrival to make sure it is free from any defects or problems. Damaged goods due to client negligence or items without their tags will not be accepted for refund.
We will exchange your product in cases where the purchased product does not match the item ordered. For instance, it is not the color that you ordered (perceived color differences due to your computer monitor will not be exchanged), or the item you received does not match the style that you ordered.
The Style Basket is an international company, selling clothes to customers all around the world. Unfortunately clothing sizes are not standardized worldwide (for example a Large in the East would be a Medium in the US). Accurate measurements taken by hand are listed for each product and are provided to protect the customer from ordering an incorrect size. Only items that do not match the measurements on the page will be deemed as defective and eligible for a refund/return.
All returned and exchanged items must be returned within 30 calendar days. Returns and exchanges will only occur for eligible products. We reserve the right to refuse the return and exchange of any items that have been worn, damaged, or had the tags removed. If an item we receive has been worn, is damaged, has had its tags removed, or is deemed unacceptable for return and exchange, we reserve the right to return to you any non-compliant pieces. All product packaging must be intact and not damaged in any way.
3. Where do I return the item?
Returns must be shipped (at the customers’ expense) directly back to our supplier. After contacting our Customer Service Department and reaching mutual agreement, we will provide the return address. Once the item has been received and all of the relevant criteria have been met, we will process a refund if you have requested one; alternatively, if you have asked for an exchange instead, the replacement will be sent to you.